Damaged, defective, or wrong item? We make it right — always.
If your tee arrives with a printing defect, damage, or isn't what you ordered, email us within 7 days of delivery with photos of the product and packaging. We'll send a free replacement or issue a full refund — your choice. Refunds are processed to your original payment method within 7 business days of approval.
Change of mind / wrong size chosen: because every product is custom-printed on demand exclusively for your order, we're unable to accept returns for change of mind or incorrect size selection (a recognised exception for customised goods under the Consumer Protection Act, 2019 framework). Please check our Size Guide carefully before ordering — and if you're between sizes, size up.
To raise any issue: care@primum.in with your order number.
Seller: Shital Gopal Shiyani (Sole Proprietorship)
A-501, Shrinandnagar 5, Vejalpur Makarba Road, Vejalpur, Ahmedabad, Gujarat 380051
GSTIN: 24LSBPS8675M1ZO
Email: care@primum.in